Tech Lead · Outverse
Leading engineering on Outverse’s AI support agent - setting technical direction, shaping the architecture, and helping to grow the team while we build the next generation of tools for SaaS support agents. Worked directly with customers to understand their needs and deploy custom agent solutions to support their team. Built a custom websocket based real-time chat platform for our AI support agent, including an async message queue and human escalation features for support agents. Mentoring and coaching engineers on the team to help them grow and improve their skills, including technical discussions, paired programming and reading club.
- #LLMs
- #AgenticAI
- #LangGraph
- #RAG
- #VectorDatabases
- #WebSockets
- #SvelteKit
- #Django
- #TechLeadership
- #asynchronous